Privacy Policy

Overview

Chipin’ Wood respects your privacy. This Privacy Policy explains what information we collect through chipinwood.com, how we use and share it, and the choices available to you.

Last updated: September 27, 2026

Information we collect

Orders and customer accounts

When you place an order or create an optional customer account, we may collect information such as your name, billing and shipping addresses, email address, telephone number, account login information, order details, and information needed to process payment, taxes, shipping, returns, and customer service requests.

Contact and commission forms

When you contact us or request a commission, we collect the information you submit, which may include your name, email address, project preferences, approximate dimensions, preferred wood, intended use, budget, desired completion date, message, and any image or document you choose to upload. We use this information to respond to your inquiry, evaluate your request, prepare estimates, and communicate about your project.

Information collected automatically

When you visit the website, certain technical information may be collected automatically, including your IP address, browser and device type, operating system, referring page, pages viewed, and the date and time of your visit. Cookies and similar technologies may also be used to operate the website, maintain your shopping cart and account session, remember preferences, prevent fraud and spam, and understand how visitors use the site.

Payment information

Payments are processed through WooPayments and its payment-processing partners. Payment details are submitted directly to the payment processor; Chipin’ Wood does not receive or store your complete card number. If you choose to save a payment method, the payment processor stores it securely for eligible future purchases.

How we use your information

• Process and fulfill purchases, payments, taxes, shipping, returns, and refunds
• Create and manage optional customer accounts
• Respond to questions, contact requests, and commission inquiries
• Prepare estimates and communicate about custom projects
• Provide customer service and important order or account notices
• Protect the website, customers, and business from fraud, spam, abuse, and security threats
• Maintain and improve the website, products, and customer experience
• Comply with accounting, tax, legal, and regulatory requirements

How we share your information

We share personal information only as needed to operate the website, provide requested services, complete transactions, protect the business and its customers, or comply with legal obligations. Service providers may process information on our behalf for services such as:

• Website hosting, maintenance, and security
• Ecommerce and customer-account functions
• Payment processing through WooPayments and its payment partners
• Tax calculation, order fulfillment, and shipping
• Business email and form-message delivery
• Website traffic statistics and shopping-interaction analytics through Jetpack and WooCommerce services provided by Automattic, including usage information used to improve those services.
• Spam and automated-abuse protection through Cloudflare Turnstile
• Professional accounting, legal, or technical support when necessary

Chipin’ Wood does not sell or rent your personal information to other companies for their own marketing purposes.

Cookies and website statistics

We use cookies and similar technologies to operate our shopping cart, checkout, customer accounts, saved preferences, security, and fraud-prevention features. We also use analytics technologies to understand website traffic and shopping activity.

We use Jetpack Stats, provided by Automattic, to understand which pages visitors view, how they reach our website, and how the website performs. Automattic processes information such as IP addresses, browser and device information, pages visited, referring pages, visit times, language, and country. For visitors logged into WordPress.com, this may also include their WordPress.com user ID and username. Our Jetpack traffic reports do not show us individual visitors’ IP addresses or WordPress.com identities.

We also use Jetpack’s WooCommerce Analytics module, which records shopping interactions such as product views, cart additions and removals, checkout visits, and completed orders. These events may include randomly generated visitor and session identifiers, page addresses, product details, and device information. Automattic uses this information to understand usage and improve WooCommerce.

For more information about Automattic’s handling of visitor information, see its Privacy Notice for Visitors to Our Users’ Sites.

You can use your browser settings to restrict or delete cookies. Blocking cookies may affect shopping-cart, checkout, account, and preference features. Blocking cookies alone may not prevent all analytics requests or technical information from being transmitted.

Do Not Track: We configure Jetpack Stats to honor browser Do Not Track signals by disabling its page-view tracking for visitors who send that signal. This setting applies specifically to Jetpack Stats and does not disable essential shopping, payment, or security functions.

Spam prevention and security

Our contact and commission forms use Cloudflare Turnstile to distinguish people from automated activity and reduce spam and abuse. Cloudflare may process technical information such as your IP address and browser or device information to provide this service. We also use reasonable administrative and technical safeguards intended to protect personal information, although no internet transmission or storage system can be guaranteed completely secure.

Our checkout also uses payment-security and fraud-detection services, including Stripe and Sift. These services may collect technical information such as IP addresses, browser and device characteristics, identifiers, and activity on checkout pages to help detect and prevent fraudulent transactions.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Order, payment, refund, tax, and shipping records may be retained as required for accounting, tax, legal, fraud-prevention, and warranty purposes. Customer-account information is retained while the account remains active. Contact messages, commission requests, and uploaded files may be kept while an inquiry or project is active and for a reasonable period afterward for customer service, business records, and legal purposes. Some information may remain temporarily in secure backups. Automattic states that Jetpack Stats logs containing visitor IP addresses and WordPress.com usernames, when available, are retained for 28 days. This period applies to those underlying statistics logs, not to our order records or all analytics reports.

Your choices and privacy rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we hold about you. You may also update information in your customer account and manage cookies through your browser. Certain information may be retained when necessary to complete transactions or meet legal, accounting, security, or record keeping obligations.

Third-party websites and services

The website may link to social media platforms and other third-party websites or services. Those third parties operate under their own privacy policies and practices, which Chipin’ Wood does not control. We encourage you to review their privacy information before providing personal information or using their services.

Children’s privacy

This website is not directed to children under 13, and Chipin’ Wood does not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the website, please contact us so we can review and delete it when appropriate.

Changes to this policy

We may update this Privacy Policy when our website, services, or privacy practices change. The revised policy will be posted on this page with an updated “Last updated” date.

Contact us

For questions about this Privacy Policy or requests concerning your personal information, contact Chipin’ Wood at rogene@chipinwood.com.