Refund and Returns Policy

Overview

This policy explains how Chipin’ Wood handles final sales, damaged or incorrect items, and approved returns or refunds. Please review it before purchasing an available piece or approving commissioned work, together with our Terms and Conditions.

Last updated: September 5, 2026

Final sales

Each Chipin’ Wood piece is individually handcrafted. Available pieces are final sale and are not eligible for return or exchange because of a change of mind, personal preference, natural wood variation, or minor handmade variation. This policy does not limit any rights that cannot legally be waived. If your item arrives damaged or you receive an incorrect item, please follow the instructions below.

Damaged or incorrect items

If your item arrives damaged or you receive the wrong item, contact rogene@chipinwood.com within 3 calendar days after delivery. Include your order number, a description of the issue, and photographs of the item and packaging. Retain all original packaging while the issue is reviewed.

Do not return an item without instructions from Chipin’ Wood. Depending on the circumstances, the available remedy may include repair, replacement, or refund. These reporting instructions do not limit any rights that cannot legally be waived.

Commissioned work

Commission deposits and payments become nonrefundable once design approval or production has begun, except when Chipin’ Wood cancels the project or applicable law requires otherwise. Project details, payment milestones, and shipping or delivery arrangements are stated in the written commission proposal or other written agreement.

Please review the Terms and Conditions and your written commission agreement before approving the work.

Approved returns and refunds

If Chipin’ Wood approves a return, we will provide the return address, packaging instructions, and any applicable shipping arrangements. Please contact us before sending an item back.

After any required return is received and inspected, we will confirm the resolution by email. Approved refunds will be issued to the original payment method. The time it takes for the credit to appear depends on your payment provider or bank.

If an approved refund has not appeared, contact rogene@chipinwood.com so we can check its status.

Contact us

For questions about this policy, an order, or a damaged or incorrect item, contact Chipin’ Wood at rogene@chipinwood.com.